Your account is your home on Praxicraft. Here's how to manage your password, set up two-factor authentication, and keep things secure.

---

## How do I reset my password?

On the login page, click **Forgot Password**, enter your email, and we'll send you a reset link.

* The link expires in **15 minutes**, so be quick!

* If you signed up with Google or GitHub, you don't have a password — just use OAuth to sign in

---

## How do I change my password?

Go to **Dashboard → Settings → Account** and scroll to the password section. You'll need to enter your current password before setting a new one.

---

## How do I set up two-factor authentication (2FA)?

Head to **Dashboard → Settings → Security** and click **Enable 2FA**.

* Scan the QR code with an authenticator app (Google Authenticator, Authy, etc.)

* Enter the generated code to confirm

* From then on, every login will ask for a verification code — nice and secure!

---

## I lost access to my 2FA app. Help!

No worries — raise a support ticket and a human agent will verify your identity and help you recover your account. We can't bypass 2FA automatically (for your protection), but we'll get you sorted.

---

## I got a suspicious login alert. What does that mean?

Praxicraft watches for IP address changes mid-session. If your session was accessed from a different location than where you logged in:

* **It was you** (e.g. you switched networks) — no action needed

* **It wasn't you** — change your password immediately and enable 2FA

---

## How do I delete my account?

Go to **Dashboard → Settings** and scroll to the **Danger Zone**. Click **Deactivate Account**.

* You'll be asked to confirm your identity first (password, 2FA code, or email code for OAuth users)

* Deletion is permanent and removes all your data

* If you own an organisation, it must be dissolved before you can delete your account — contact support to kick that off

---

## How long does my session stay active?

Sessions last **24 hours**, with automatic timeouts to keep your account safe:

* After **10 minutes** of inactivity, you'll get a warning

* After **15 minutes** of inactivity, you'll be automatically logged out

---

*Last updated: March 2026 — Praxicraft Platform*