Need a hand? Here's how to reach us, raise a ticket, and track your issue through to resolution.

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## How do I raise a support ticket?

Go to **Dashboard → Support** and click **Raise Ticket**. Fill in the following:

* **Subject** — a short description of your issue

* **Category** — pick the one that fits best:

  * General Inquiry

  * Billing & Payments

  * Bug Report

  * Feature Request

  * Account Issue

* **Description** — give us as much detail as you can

* **Attachments** — feel free to attach screenshots or files if it helps

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## How do I check on my ticket?

Go to **Dashboard → Support** and click on your ticket. You'll see the full conversation thread and the current status:

* **Open** — active and waiting for a response

* **Pending** — we're waiting on more info from you

* **Resolved** — the issue has been sorted

* **Closed** — the ticket is closed

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## How do I reply to a ticket?

Open the ticket from **Dashboard → Support → [ticket name]**, type your reply in the message box at the bottom, and hit **Send** (or just press Enter).

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## Can I close a ticket myself?

Yes! On the ticket thread page, click **Close Ticket** in the top-right corner of the conversation header.

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## How do I use live chat?

Head to **Dashboard → Support** and look for the **chat bubble** in the bottom-right corner. You can start a conversation with a support agent right away.

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## How fast will I get a response?

Response times depend on your plan:

* **Free plan** — 48 to 72 hours

* **Pro plan** — 24 hours

* **Enterprise** — Priority queue

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*Last updated: March 2026 — Praxicraft Platform*