Running into something unexpected? Most technical issues are quick to fix. Here are the most common ones and how to sort them out.

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## The code editor isn't loading

Try these steps one by one:

* **Hard-refresh the page** — `Cmd+Shift+R` on Mac, or `Ctrl+Shift+R` on Windows

* **Clear your browser cache and cookies** for the site

* **Try a different browser** — Chrome or Firefox work best

* **Disable browser extensions** that might be blocking scripts (ad blockers are a common culprit)

Still not working? Raise a **Bug Report** ticket with your browser name, version, and a screenshot.

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## My submission is stuck on "evaluating" and won't complete

Submissions normally wrap up in seconds. If yours has been spinning for more than **2 minutes**:

* Refresh the page — the result might have loaded

* Try submitting again

* If it's still stuck, raise a **Bug Report** ticket with the case name and the approximate time you submitted

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## I can't log in — my account seems locked

Accounts get temporarily locked after several failed login attempts — it's a security measure. Here's what to do:

* Wait **15 to 30 minutes** and try again

* If the lockout continues, raise a support ticket under **Account Issue**

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## The platform is slow or unresponsive

* Check with our support team to see if there's a known incident going on

* If it seems to be just your connection, try **refreshing the page** or **switching networks**

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*Last updated: March 2026 — Praxicraft Platform*