Account & Security
Manage your password, two-factor authentication, session settings, and email notifications — all in one place.
Account & Security
Your account is your home on Praxicraft. Here's how to manage your password, set up two-factor authentication, and keep things secure. How do I reset my password? On the login page, click Forgot Password, enter your email, and we'll send you a reset link. - The link expires in 15 minutes, so be quick! - If you signed up with Google or GitHub, you don't have a password — just use OAuth to sign in How do I change my password? Go to Dashboard → Settings → Account and scroll to the password section. You'll need to enter your current password before setting a new one. How do I set up two-factor authentication (2FA)? Head to Dashboard → Settings → Security and click Enable 2FA. - Scan the QR code with an authenticator app (Google Authenticator, Authy, etc.) - Enter the generated code to confirm - From then on, every login will ask for a verification code — nice and secure! I lost access to my 2FA app. Help! No worries — raise a support ticket and a human agent will verify your identity and help you recover your account. We can't bypass 2FA automatically (for your protection), but we'll get you sorted. I got a suspicious login alert. What does that mean? Praxicraft watches for IP address changes mid-session. If your session was accessed from a different location than where you logged in: - It was you (e.g. you switched networks) — no action needed - It wasn't you — change your password immediately and enable 2FA How do I delete my account? Go to Dashboard → Settings and scroll to the Danger Zone. Click Deactivate Account. - You'll be asked to confirm your identity first (password, 2FA code, or email code for OAuth users) - Deletion is permanent and removes all your data - If you own an organisation, it must be dissolved before you can delete your account — contact support to kick that off How long does my session stay active? Sessions last 24 hours, with automatic timeouts to keep your account safe: - After 10 minutes of inactivity, you'll get a warning - After 15 minutes of inactivity, you'll be automatically logged out Last updated: March 2026 — Praxicraft Platform
Notifications & Emails
Praxicraft keeps you in the loop through both in-app notifications and email. Here's what to expect and how to manage what you receive. What in-app notifications will I get? In-app notifications show up via the bell icon in the sidebar. You'll be notified about: - Rank promotions 🎉 - Badge achievements - Streak milestones - Replies from support agents - System announcements What emails will Praxicraft send me? We'll send emails for important account and activity events: - Email verification (OTP) when you sign up - Password reset requests - Your welcome message on first login - Rank promotion congratulations - Support ticket replies and status changes - 2FA enabled/disabled confirmations - Suspicious login alerts How do I manage my notification preferences? Go to Dashboard → Settings and find the notification preferences section. You can opt out of non-critical categories whenever you like. I'm not getting emails. What should I do? Try these steps in order: - Check your spam or junk folder first — we end up there sometimes! - Make sure your email address is correct under Dashboard → Settings - Check that emails from support@praxicraft.com aren't blocked by your email provider - If it's still not working, raise a support ticket and we'll look into it Last updated: March 2026 — Praxicraft Platform