Help & Support
Can't find an answer? Learn how to raise a ticket, use live chat, and troubleshoot the most common technical issues.
Support & Tickets
Need a hand? Here's how to reach us, raise a ticket, and track your issue through to resolution. How do I raise a support ticket? Go to Dashboard → Support and click Raise Ticket. Fill in the following: - Subject — a short description of your issue - Category — pick the one that fits best: - General Inquiry - Billing & Payments - Bug Report - Feature Request - Account Issue - Description — give us as much detail as you can - Attachments — feel free to attach screenshots or files if it helps How do I check on my ticket? Go to Dashboard → Support and click on your ticket. You'll see the full conversation thread and the current status: - Open — active and waiting for a response - Pending — we're waiting on more info from you - Resolved — the issue has been sorted - Closed — the ticket is closed How do I reply to a ticket? Open the ticket from Dashboard → Support → [ticket name], type your reply in the message box at the bottom, and hit Send (or just press Enter). Can I close a ticket myself? Yes! On the ticket thread page, click Close Ticket in the top-right corner of the conversation header. How do I use live chat? Head to Dashboard → Support and look for the chat bubble in the bottom-right corner. You can start a conversation with a support agent right away. How fast will I get a response? Response times depend on your plan: - Free plan — 48 to 72 hours - Pro plan — 24 hours - Enterprise — Priority queue Last updated: March 2026 — Praxicraft Platform
Technical Issues
Running into something unexpected? Most technical issues are quick to fix. Here are the most common ones and how to sort them out. The code editor isn't loading Try these steps one by one: - Hard-refresh the page — Cmd+Shift+R on Mac, or Ctrl+Shift+R on Windows - Clear your browser cache and cookies for the site - Try a different browser — Chrome or Firefox work best - Disable browser extensions that might be blocking scripts (ad blockers are a common culprit) Still not working? Raise a Bug Report ticket with your browser name, version, and a screenshot. My submission is stuck on "evaluating" and won't complete Submissions normally wrap up in seconds. If yours has been spinning for more than 2 minutes: - Refresh the page — the result might have loaded - Try submitting again - If it's still stuck, raise a Bug Report ticket with the case name and the approximate time you submitted I can't log in — my account seems locked Accounts get temporarily locked after several failed login attempts — it's a security measure. Here's what to do: - Wait 15 to 30 minutes and try again - If the lockout continues, raise a support ticket under Account Issue The platform is slow or unresponsive - Check with our support team to see if there's a known incident going on - If it seems to be just your connection, try refreshing the page or switching networks Last updated: March 2026 — Praxicraft Platform