Need a hand? Here's how to reach us, raise a ticket, and track your issue through to resolution.
How do I raise a support ticket?
Go to Dashboard → Support and click Raise Ticket. Fill in the following:
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Subject — a short description of your issue
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Category — pick the one that fits best:
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General Inquiry
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Billing & Payments
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Bug Report
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Feature Request
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Account Issue
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Description — give us as much detail as you can
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Attachments — feel free to attach screenshots or files if it helps
How do I check on my ticket?
Go to Dashboard → Support and click on your ticket. You'll see the full conversation thread and the current status:
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Open — active and waiting for a response
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Pending — we're waiting on more info from you
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Resolved — the issue has been sorted
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Closed — the ticket is closed
How do I reply to a ticket?
Open the ticket from Dashboard → Support → [ticket name], type your reply in the message box at the bottom, and hit Send (or just press Enter).
Can I close a ticket myself?
Yes! On the ticket thread page, click Close Ticket in the top-right corner of the conversation header.
How do I use live chat?
Head to Dashboard → Support and look for the chat bubble in the bottom-right corner. You can start a conversation with a support agent right away.
How fast will I get a response?
Response times depend on your plan:
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Free plan — 48 to 72 hours
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Pro plan — 24 hours
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Enterprise — Priority queue
Last updated: March 2026 — Praxicraft Platform